Performance Management Impact
The Performance Management department has gone through a rapid evolution in its first two years of existence. The department has introduced tools, templates, and concepts that are not traditionally found in education, and senior leadership has had a significant learning curve. Below are some highlights of how Performance Management has positively impacted the District:
- Transportation: Cost per District operated bus reduced by almost 40%.
- Food and Nutrition Services: Meals per labor hour increased by almost 20%.
- Procurement: P-Card Transactions ratio grew from 27.6% to 33%.
- Information & Technology: Ratio of students to computers improved by 25%.
- Information & Technology: First contact resolution rate improved from 57% to 86%.
- Designed and launched Initiative Alignment & Prioritization framework to help categorize for the first time Critical, High, Medium and Low priority projects.
- Increased usage of new templates (e.g. work plans & cost benefit analyses) within Divisions to help guide and manage workflows.
- District grade improved from C in 2013 to B in 2014.
- BCPS experienced 3-point increase in reading learning gains.
- BCPS experienced 2-point increase in math learning gains.
- Our lowest 25% students experienced 5-point increase in math learning gains.
- Contributed to a greater data orientation, better organization of data (e.g., Early Childhood Education).
- Influenced significant, new ways of working (e.g., Academics: BEST Blueprint).