FREQUENTLY ASKED QUESTIONS

 
 

What operating systems are supported?

The District's live streaming player supports both Windows and Apple Macintosh platforms with the minimum specifications listed below:

Windows XP, 7, 8, 10

800Kbps or higher broadband connection
2.33GHz or faster x86-compatible processor
512MB of RAM (1GB of RAM recommended for net books); 128MB of graphics memory
Minimum Browser Version: Internet Explorer 9, Firefox 22.0, Chrome 30 (recommended)
Flash Player 10 or higher

Mac OS X 10.3.9 or later

800Kbps or higher broadband connection
Intel Core™ Duo 1.83GHz or faster processor
Mac OS X v10.6, v10.7, v10.8, or v10.9
512MB of RAM; 128MB of graphics memory
Minimum Browser Version: Internet Explorer 9, Firefox 22.0, Chrome 30 (recommended), Safari 6
Flash Player 10 or higher

Mobile Devices

Most of our content can be displayed on Apple iOS and Android v4 and higher devices.

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My Video stutters and freezes, what is wrong?

“Tired” Browsers. We have found most playback issues can be resolved by rebooting the computer prior to logging in to view the broadcast or recorded event, particularly if you regularly hibernate or “sleep” your system. Out of Date Browser or Flash Player, Be sure your browser and flash player are updated to the most current version. Incompatible Browser. Browsers are constantly being updated. While we try, sometimes a browser will introduce video playback issues that require some time to re-program our site. If a page appears broken, please try viewing with a different web browser.

Insufficient Bandwidth, viewing problems can also be caused by bandwidth constraints. This stream requires a consistent 800Kbps - 1.2Mbps download connection speed.

If this connection becomes burdened, the video quality will suffer in a way that may cause the image to stutter or become pixilated.

The most common factors that affect bandwidth include but are not limited to:

Shared Connections (such as schools, public hotspots and homes with multiple computers sharing one internet connection).
File Downloads consuming network and computer processing time.
System Updates (Windows machines periodically download system updates automatically).
Anti-virus scans – do not disable.

The other thing that can affect your video playback is your browser and Flash configuration.

To test your connection speed and browser configuration, visit a network speed test web site.

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Can I watch an event from a public location such as a school, hotel or Wi-Fi Hotspot?

While we can optimize the incoming video broadcast, we cannot control what else might be happening over a shared internet connection on a public connection. The shared wireless network where you are attempting to view from, may have too many users attached or other performance issues that can negatively impact the live viewing experience.

For this reason, wireless hotspots may not deliver a smooth viewing experience. If you are experienceing stuttering, and you have rebooted and updated your computer, we recommend moving to a wired internet connection for a stutter-free viewing. It is possible that you will be able to use a public hotspot to view with absolutely no problems, but this is purely a “use at your own risk” situation.

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Do I have to have Flash Player installed to view an event?

Yes! The Flash Player runs as a plug-in to all supported browsers (Firefox, Internet Explorer, Chrome, and Safari) and is available free of charge on the Adobe website.

Click here to get the most recent flash player. Get the latest Flash Player now! Please be aware the preceeding link will bring you to the Adobe web site, where you may be offered additional software to install. IT IS STRONGLY RECOMMENDED to ONLY install the Adobe Flash Player and to decline or "un-check" any additional software options.

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Where can I get the latest flash player?

The Flash Player runs as a plug-in to all supported browsers (Firefox, Internet Explorer, Chrome, and Safari) and is available free of charge on the Adobe website.

Click here to get the most recent flash player. Get the latest Flash Player now! Please be aware the preceeding link will bring you to the Adobe web site, where you may be offered additional software to install. IT IS STRONGLY RECOMMENDED to ONLY install the Adobe Flash Player and to decline or "un-check" any additional software options.

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